This policy sets out how ContactsLaw Practice Management Software Pty Ltd handles personal information.
We collect, hold and use personal information to carry out our functions and activities in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This may include information that is commercial in confidence (sensitive information), in such cases where it is required to provide analysis, advice or technical support.
The Australian Privacy Principles can be obtained through the website of the Office of the Australian Information Commissioner (http://www.oaic.gov.au)
Information We Collect
|Type of information collected||What it is used for|
|Individual and organisation contact details – names, postal addresses, telephone numbers, e-mail addresses, etc.||
|General profile information – firm size, practice areas, current software, etc.||
|Business processes – procedures, policies, workflows, etc.||
|Intellectual property – document templates, precedents, forms, websites, etc.||
|Performance statistics – profit/loss, cost of production, pricing, marketing, etc.||
|Computing environment – technical specifications for hardware and network equipment, software and operating system versions, etc.||
|Computing configuration – login credentials, remote access details, server and network configuration, etc.||
|Telemetry data – software logs, debug/error information, memory contents, etc.||
Use and Disclosure of Information
Consistent with Australian Privacy Principle 6, if we hold personal information about you that was collected for a particular purpose (primary purpose), we will not use or disclose the information for another (secondary purpose) unless you consent to the use or disclosure of the information, or if:
- you would reasonably expect us to use or disclose the information for the secondary purpose, and the secondary purpose is related to the primary purpose (or in the case of sensitive information, is directly related to the primary purpose); and
- it is otherwise permitted under the Australian Privacy Principles or Privacy Act.
At the point where you first provide us with any sensitive information, we will sign a Non-Disclosure Agreement outlining the personnel who will be authorised to access the information. Authorised personnel will only be permitted to use or disclose the information for the primary purpose for which it was collected. No other personnel or third parties will be permitted to use or disclose the information. All authorised personnel will individually sign a similar Non-Disclosure Agreement.
Under Australian Privacy Principle 7, organisations may only use or disclose personal information for direct marketing purposes in certain circumstances. We may use personal information collected from you for the purpose of providing you with direct marketing material and information upon registering your details with us.
If you wish to cease receiving any such direct marketing or information you contact us by e-mail and your request will be actioned within 2 weeks.
Storage and Data Protection
Personal information is stored in an electronic format within a secure environment subject to strict privacy protection measures. Sensitive information is only accessible to authorised personnel who require access to enable them to perform their duties.
We will destroy records relating to personal and sensitive information when such information is no longer necessary to be retained, through secure processes.
Access to Records
You have a right to request access to personal information held by us by making a request in writing. No reasons have to be provided for seeking access.
If you feel that we have not adequately dealt with your concerns you may make a formal complaint to the Office of the Australian Information Commissioner in writing to:
Office of the Australian Information Commissioner
Postal: GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992